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|  | 1. What are you looking for?
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| | We would like outline quotes for an ICT Managed Support Service (for over 400 pc's, 10 servers and over 250 laptops) that will enable and include the following: cross site remote management, unlimited remote tech support and support for onsite technician, resource control, system specialist when required, ICT procedures and management. We also want an on site system engineer as and when required, unlimited development advice. We would like quotes by the end of next week please in order for them to be considered by management.
Quality control 31/03/2009: This is a relaunch of a request from a S. Yorkshire based organisation, which is inviting bids for comprehensive revamp of IT support both onsite and remote.
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| Please note, ICT Services outsourcing is a complex matter. The following questions will enable suppliers to prepare indicative quotes from which you can select a short list. More detailed requirements will need to be defined during negotiations with shortlisted suppliers. You can also attach a document stating your requirements more fully. | |
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| | 2. What sort of ICT outsource support service are you seeking?
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| | Full, On-site service management and support contract
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| | 3. What level of service provision are you looking for.
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| 4. Number of sites and locations where IT support services are required: | |
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| | Mainland UK (Number and postcodes)
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| | Outside UK (Number and locations)
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| 5. Total number of different items to be managed | |
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| | Personal Computers
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| | Servers
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| | Peripheral devices (printers, scanners etc.)
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| | No of other Computers
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| | Other Items (please specify).
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| | 6. Does the contract include management of the telephone network?
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| | If Yes, please state the number of automated switchboards/exchanges
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| | 7. Does the contract include monitoring of the performance of IT software applications?
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| | If yes, say how many applications are to be monitored and what they are?
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| 8. Reporting: | |
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| | 8a. Do you require regular network performance analysis reports?
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| | 8b. Frequency of reports
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| | 8c. Report contents:
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| | Network availability
Circuit/network utilisation
No of outages
Duration of outages
Trend analysis
Applications performance
Security
Recommendations
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| | 8d. Report delivery:
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| | 9. Related Services: Do you require any of the following services?
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| | IT Helpdesk
Telephone Help Desk
Network security management
Network upgrades
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| | 10. Do you require suppliers to define their service response standards
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