IT outsourcing & managed services Description * 1. What are you looking for? Outsource current Level 1 Helpdesk activities. Outsourced Service Desk Provide to provide first point of contact for all IT queries, with queries that fall outside Level 1 remit to be logged and categorized and passed to current in-house Level 2 and Level 3 Bobex Control: 24/10/2008 - This London office of a business with locations throughout the UK is looking for competitive quotes for the outsourcing of a level 1 service/helpdesk. Thank you for bidding on line with Bobex Please note, ICT Services outsourcing is a complex matter. The following questions will enable suppliers to prepare indicative quotes from which you can select a short list. More detailed requirements will need to be defined during negotiations with shortlisted suppliers. You can also attach a document stating your requirements more fully. * 2. What sort of ICT outsource support service are you seeking? Remote ICT service management * 3. What level of service provision are you looking for. Working hours only 4. Number of sites and locations where IT support services are required:   Mainland UK (Number and postcodes) [Subscribers only (learn more)]   Outside UK (Number and locations) [Subscribers only (learn more)] 5. Total number of different items to be managed   Personal Computers [Subscribers only (learn more)]   Servers [Subscribers only (learn more)]   Peripheral devices (printers, scanners etc.) [Subscribers only (learn more)]   No of other Computers [Subscribers only (learn more)]   Other Items (please specify). [Subscribers only (learn more)]   6. Does the contract include management of the telephone network? No   If Yes, please state the number of automated switchboards/exchanges [Subscribers only (learn more)] * 7. Does the contract include monitoring of the performance of IT software applications? No   If yes, say how many applications are to be monitored and what they are? [Subscribers only (learn more)] 8. Reporting:   8a. Do you require regular network performance analysis reports? No   8b. Frequency of reports Daily Weekly Monthly Quarterly   8c. Report contents:   8d. Report delivery: Electronic (email) Posted on Internet / Intranet Monthly presentation   9. Related Services: Do you require any of the following services? IT Helpdesk Telephone Help Desk   10. Do you require suppliers to define their service response standards Yes

Example of bids

IT Support and all services required by the client.