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|  | 1. What are you looking for?
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| | We are looking for quotes for the outsourcing of a full IT support service (24/7, remote ICT service management, telephone help desk, network security management etc). We are looking to set up in central London and will also need to purchase new hardware (5-6 laptops, server, printer, scanner, copier etc). We are a small start up consultancy with 5-6 staff advising on mergers and acquisitions. We are looking for IT support from about the end of August.
Quality control 06/08/2009: Start-up consultancy is looking for quotes for IT support, including hardware purchase. Please contact via Bobex.
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| Please note, ICT Services outsourcing is a complex matter. The following questions will enable suppliers to prepare indicative quotes from which you can select a short list. More detailed requirements will need to be defined during negotiations with shortlisted suppliers. You can also attach a document stating your requirements more fully. | |
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| | 2. What sort of ICT outsource support service are you seeking?
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| | Remote ICT service management
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| | 3. What level of service provision are you looking for.
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| 4. Number of sites and locations where IT support services are required: | |
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| | Mainland UK (Number and postcodes)
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| | Outside UK (Number and locations)
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| 5. Total number of different items to be managed | |
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| | Personal Computers
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| | Servers
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| | Peripheral devices (printers, scanners etc.)
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| | No of other Computers
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| | Other Items (please specify).
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| | 6. Does the contract include management of the telephone network?
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| | If Yes, please state the number of automated switchboards/exchanges
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| | 7. Does the contract include monitoring of the performance of IT software applications?
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| | If yes, say how many applications are to be monitored and what they are?
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| 8. Reporting: | |
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| | 8a. Do you require regular network performance analysis reports?
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| | 8b. Frequency of reports
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| | 8c. Report contents:
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| | 8d. Report delivery:
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| | 9. Related Services: Do you require any of the following services?
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| | Telephone Help Desk
Spares support
Network security management
Network upgrades
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| | 10. Do you require suppliers to define their service response standards
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