| * |  | 1. What are you looking for?
(Summarise your request. This text will be emailed to suppliers)
|
| | | |
|
|
| Please note, ICT Services outsourcing is a complex matter. The following questions will enable suppliers to prepare indicative quotes from which you can select a short list. More detailed requirements will need to be defined during negotiations with shortlisted suppliers. You can also attach a document stating your requirements more fully. | |
|
| * | | 2. What sort of ICT outsource support service are you seeking?
|
| | |
| * | | 3. What level of service provision are you looking for.
|
| | |
| 4. Number of sites and locations where IT support services are required: | |
|
| | | Mainland UK (Number and postcodes)
|
| | |
| | | Outside UK (Number and locations)
|
| | |
| 5. Total number of different items to be managed | |
|
| | | Personal Computers
|
| | |
| | | Servers
|
| | |
| | | Peripheral devices (printers, scanners etc.)
|
| | |
| | | No of other Computers
|
| | |
| | | Other Items (please specify).
|
| | |
| | | 6. Does the contract include management of the telephone network?
|
| | |
| | | If Yes, please state the number of automated switchboards/exchanges
|
| | |
| * | | 7. Does the contract include monitoring of the performance of IT software applications?
|
| | |
| | | If yes, say how many applications are to be monitored and what they are?
|
| | |
| 8. Reporting: | |
|
| | | 8a. Do you require regular network performance analysis reports?
|
| | |
| | | 8b. Frequency of reports
|
| | |
| | | 8c. Report contents:
|
| | |
| | | 8d. Report delivery:
|
| | |
| | | 9. Related Services: Do you require any of the following services?
|
| | |
| | | 10. Do you require suppliers to define their service response standards
|
| | |
Bobex Ireland
Bobex UK
Bobex.be
Bobex.fr
Bobex.lu
Bobex.nl
Bobex.de
Bobex.se