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|  | 1. What are you looking for?
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| | We would like proposals please for Full 24/7 Managed Services for End to End support to 700 users, desktops, laptops and servers. Users also include VIP's.
On site there will need to be 10 Staff (including service engineers and helpdesk offices), 1 Service Delivery Officer. The contractor will also look after the client's own applications. In your proposal, please indicate service levels and response times.
Our client is based in London and operates in the banking sector. We are looking to award a 3 year contract, renewable on an annual basis.
Quality control 16/09/2009: This established IT company in Asia has been contacted by Bobex. Please respond to this request via Bobex.
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| Please note, ICT Services outsourcing is a complex matter. The following questions will enable suppliers to prepare indicative quotes from which you can select a short list. More detailed requirements will need to be defined during negotiations with shortlisted suppliers. You can also attach a document stating your requirements more fully. | |
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| | 2. What sort of ICT outsource support service are you seeking?
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| | Full, On-site service management and support contract
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| | 3. What level of service provision are you looking for.
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| 4. Number of sites and locations where IT support services are required: | |
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| | Mainland UK (Number and postcodes)
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| | Outside UK (Number and locations)
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| 5. Total number of different items to be managed | |
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| | Personal Computers
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| | Servers
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| | Peripheral devices (printers, scanners etc.)
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| | No of other Computers
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| | Other Items (please specify).
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| | 6. Does the contract include management of the telephone network?
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| | If Yes, please state the number of automated switchboards/exchanges
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| | 7. Does the contract include monitoring of the performance of IT software applications?
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| | If yes, say how many applications are to be monitored and what they are?
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| 8. Reporting: | |
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| | 8a. Do you require regular network performance analysis reports?
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| | 8b. Frequency of reports
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| | 8c. Report contents:
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| | No of outages
Duration of outages
Trend analysis
Applications performance
Security
Recommendations
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| | 8d. Report delivery:
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| | Electronic (email)
Monthly presentation
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| | 9. Related Services: Do you require any of the following services?
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| | 10. Do you require suppliers to define their service response standards
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